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Terms of Service

Last updated 25 September 2026

These terms govern your use of QIP Assist, a product of Early Educare Insights Pty Ltd (ABN 61 700 518 878), trading as QIP Assist(“QIP Assist”, “we”, “us”). By creating an account or using QIP Assist, you agree to these terms on behalf of yourself and, if applicable, the service you represent.

1. Acceptance of these terms

By accessing or using QIP Assist you agree to be bound by these terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use QIP Assist.

2. The service

QIP Assist is a tool that helps Australian early childhood education and care services plan, track and document continuous quality improvement, and export a Quality Improvement Plan. Features may be added, changed or removed as the product evolves.

3. Eligibility and accounts

  • You must be at least 18 years old and authorised to act on behalf of the service you register.
  • You are responsible for keeping your login credentials secure and for all activity under your account.
  • If you invite other team members, you are responsible for their compliance with these terms, and for the access level you grant them.
  • You must provide accurate account and service information and keep it up to date.
  • Each subscription is licensed for the number of services its plan covers, identified by their service approval numbers (a service still awaiting approval takes up one of those places until its number is added). A service’s name, approval number and address can be corrected once within 7 days of setting it up; after that, contact us to change them. A licence stays linked to the services it was set up for, including any whose QIP has been deleted.

4. Free trial and fees

New accounts start with a free trial period on the terms stated on our pricing page. No payment method is required to start a trial. The trial may cover only part of the Service. When a trial, or complimentary access we have invited you to, ends without a subscription, your account becomes read-only: your content is kept and can be viewed, but not changed, until you subscribe. If you continue past the trial, fees are billed in advance according to the plan you select, processed securely by Stripe. We may change our fees with reasonable notice before they take effect on your next billing cycle. You may cancel at any time; cancellation takes effect at the end of the current billing period.

Fair use of AI features. Each service has a monthly AI allowance, set well above what a service uses while building its whole QIP, plus up to three top-ups in any 12 months. The allowance helps us keep QIP Assist affordable for every service. Your current usage is shown in Settings → Billing.

5. Acceptable use

You must not use QIP Assist to:

  • break any law, or the rights of any person or organisation;
  • upload malicious code, or attempt to gain unauthorised access to our systems or another account;
  • reverse-engineer, resell or white-label the service without our written agreement;
  • prepare Quality Improvement Plans for services other than those your subscription is licensed for, for example as a consultant preparing QIPs for clients, without a plan that covers them; or
  • misrepresent AI-assisted content as independently verified regulatory advice.

Children’s information. You must not upload, enter or store in QIP Assist any personal information about a child — including names, dates of birth, enrolment, attendance, health or developmental records, assessments of individual children, or family and emergency contact details — or any photograph, video or audio recording in which a child can be identified. See our Privacy Policy for the full description of what this covers and why. This is a condition of your right to use QIP Assist.

If you breach this clause, we may remove the content, suspend or terminate your account, and where required by law, report the matter to the relevant authority. You are responsible for ensuring everyone you invite to your account complies with this clause.

6. Your content

You own the content you create in QIP Assist — your QIP text, initiatives, reflections, evidence and uploaded files (“your content”). You grant us a licence to host, store, process, back up and display your content solely to provide and support the service to you, including generating exports on your instruction. You are responsible for the accuracy and lawfulness of your content, including compliance with clause 5.

7. AI-assisted features

QIP Assist uses AI to help draft, review and suggest content. AI-generated output is a starting point, not regulatory advice, and may be incomplete or inaccurate. You are responsible for reviewing all content before relying on it, exporting it, or submitting it to an approved provider, authorised officer or regulatory authority. QIP Assist does not guarantee any assessment and rating outcome.

8. Intellectual property

We retain all rights in the QIP Assist software, design and branding, including the QIP Assist name and logo (trademark pending). Nothing in these terms transfers any of our intellectual property to you, other than the licence to use the service as intended.

9. Availability and support

We aim to keep QIP Assist available and reliable, and will use reasonable efforts to notify you of planned maintenance where practical. Unless we have agreed a separate service level agreement with you in writing, we do not guarantee uninterrupted availability.

10. Suspension and termination

We may suspend or terminate your account for breach of these terms, non-payment, or on reasonable notice for any other reason. You may cancel your account at any time. On termination, your access ends and your data is handled in line with the retention terms in our Privacy Policy. We recommend exporting your QIP and evidence before cancelling.

11. Disclaimers and limitation of liability

QIP Assist is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, and without limiting any guarantee that cannot be excluded under the Australian Consumer Law, our total liability to you arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental or consequential loss.

12. Indemnity

You agree to indemnify us against any loss, claim or expense we incur as a result of your breach of clause 5 (Acceptable use), including entering information into QIP Assist in violation of the children’s information clause.

13. Governing law

These terms are governed by the laws of the Commonwealth of Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

14. Changes to these terms

We may update these terms from time to time. We will post the updated version here with a new “last updated” date, and where a change is material we will notify account holders by email before it takes effect.

15. Contact us

Questions about these terms can be sent to info@qipassist.com.au.